A Conversation with Federated Insurance: Why Mental Health Matters in the Workplace

An emotionally healthy workforce contributes to a business’ success.

by Carli Kistler-Miller

Director of Programs & Marketing, PMPA

Published September 1, 2026

Mental health may not be the first thing that comes to mind when you think about filling an order or completing a run of parts. However, employees who feel supported, engaged and valued are better prepared to contribute to the success of the business.

In addition to insurance for the manufacturing industry, PMPA partner, Federated Insurance has an interest in work environments and frequently shares risk management resources. I recently spoke with Jack West of Federated Insurance about mental health in the workplace and the steps employers can take to support their employees.

Carli: Why should employers be concerned about mental health in the workplace?

Jack: Employees spend more than one-third of their waking lives working, so the workplace can have a significant effect on their mental well-being. An active, engaged and satisfied workforce supports the employees, while also helping the business succeed.

C: How can company culture influence employee well-being?

J: Culture starts at the top. Employers can create a more positive environment by encouraging constructive interactions, problem-solving and respectful communication.

It is also important to hire employees who will contribute to that culture. During an interview, employers can ask questions that help reveal how a candidate approaches teamwork, workplace relationships and difficult situations.

Employees don’t usually leave jobs. They leave bad bosses or a toxic work environment, so it matters how they are treated. Everyday interactions that show employees they are valued can create a chain reaction that encourages people to give their best.

C: What workplace factors can negatively affect mental health?

J: Concerns about job performance or job security, increased job demands, an unsafe work environment and poor work-life separation can all contribute to declining mental health.

C: What signs could indicate an employee is struggling?

J: Leaders should know their employees well enough to recognize when something seems different. Possible warning signs may include:

Unusual behavior or extreme mood changes
Decreased productivity
Increased absenteeism
Withdrawal from work or social activities

These changes do not automatically mean an employee is experiencing a mental health crisis, but they should not simply be dismissed.

C: How can employers prepare for more serious situations?

J: Expectations for workplace conduct should be communicated consistently and reinforced through training. Employees should also understand how to report concerning behavior to a supervisor or human resources representative.

Organizations including OSHA, the National Safety Council and the FBI provide resources related to workplace violence and prevention training. Federated Insurance also offers training resources through its risk management and employment-practices programs.

A successful workplace depends on its people. Paying attention, communicating expectations and creating a culture where employees feel valued can make a meaningful difference for employees and the business.

This article is in partnership with Federated Insurance and is for general information only and should not be considered legal or other expert advice. Qualified counsel should be sought regarding questions specific to your circumstances.

Author

Carli Kistler-Miller, MBA has over 25 years of experience with operations, event/meeting planning, marketing, writing and communications.
Email: cmiller@pmpa.org — Website: pmpa.org.