Published April 2005

By Monte C. Guitar 

You have an effective audit program, but you and your team are in a rut. The same routine has been a part of your process since you implemented ISO 9001:2000. You meet all of the requirements defined within Section 8.2.2 “Internal Audit” of the standard, but it is becoming a cumbersome fact collection process without a whole lot of difference or creativity between audits.




Published March 2005

By Miles Free

Over the 4 years that a cadet is at the United States Military Academy at West Point, only once are the parents invited to spend a day with their son or daughter. That day typically includes attending a few classes, seeing the barracks, and getting a first-hand glimpse of the cadet’s new home. I was quite impressed with a couple of the leadership lessons that I picked up while tagging along with my daughter on this special day.