What’s in a Name? Pride.
Titles matter to employees. Are your operators actually operators? Or do they read prints, check quality, change tooling and adjust oil lines like a machinist? Hmmm…
by Carli Kistler-Miller
Director of Programs & Marketing, PMPA
Published March 1, 2022
What’s your title at work? Does it match what you do every day? Does it match your level of responsibility? Are you proud to tell people your title? Or do you tell them what you do because your title doesn’t tell the story? Titles matter as a form of communication and employee pride. What about your employees? What does their title say about them?
Titles in a Precision Machining Shop
I was at a PMPA Technical Programs Committee and I sat next to Pat Eliason, Shop Superintendent at Roberts Automatic Products in Chanhassen, Minnesota. We were talking about job functions and he mentioned that his pet peeve is when Machinists are called Operators. He continued saying that operators sound like they just push buttons. He currently uses the term Machinist Trainee because he expects them to become machinists. He is also thinking about using Production Machinist or Production Specialist. I started asking around and found that there are several shops who call some employees operators who do more than push buttons. But I could see the wheels spinning, wondering if they should still call them operators.
What are the titles at your company? Do they reflect the employee level of responsiblitity and what they do? I pulled the list of titles used on PMPA’s Wage Survey:
- Team/Group Leader
- Combination, Setup & Operator
- Trainee – entry level
These are generic titles so that all the participating shops have a place to list their wage. Those work for a survey. But do they work for the human beings who are the greatest asset in your shop? Your employee’s title is part of their identity in the workplace — it’s important to make sure it is the right title.
There is a trend for executives to adopt creative titles: Chief Problem-Solver, Number Ninja, Boss of All Things, etc. The upside to creative titles is they can further your brand and show progressive thinking which may lure younger people to apply. The creative titles don’t have to be limited to the office folk — they can work for the shop floor, too.
You could get creative with titles. Perhaps the setup employees are Rookies, Stars and Superstars instead of C, B and A. Maybe your machinists are Machine Masters or Master Makers. You could get really creative with the titles, but keep in mind that they need to be consistent across the employees and reflect what the employee does and their responsibility level.
Recruiting & Retention
Giving your employees the proper title — whether it is traditional or creative — can boost morale. There is pride in being a machinist. There is pride in being a foreman, lead person, engineer or quality manager. There is pride in being in precision machining and the best form of workforce recruitment is recommendations from your employees. If your employee has a title they are proud to tell others, their pride will depict that the employee likes their job, likes where they work and likes what they do. What could that do for your business?