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Either you can execute, or you can't...

Don’t You Agree?
It’s not about ability to promise.
Heck, that’s pretty easy.
It’s not about ability to plan.
I’ve seen (and made) some pretty nice plans in my day.
But plans that aren’t executed are- well,  not much more than recorded dreams.
I think that it’s all about execution. That is, meeting and exceeding our customer’s expectations every day.
Every day! Every Customer! Every transaction! Every touch!
What is the secret of execution?
There are a couple. But the most important is your company’s commitment to continuous improvement.
Continuous improvement is what helps you keep your service and processes leading and sustainable.
The minute you stop improving, you reduce your chance of successful execution.
We execute. But the reason we produce this conference is so that our member companies can drive continuous improvement of their key people.  The people who make a difference- in their shop, in their culture, and to their customers.
I am looking forward to meeting the industry’s executioners in Pittsburgh at PMPA’s NTC.
Because it’s all about execution. Isn’t it?
Execution is the key. PMPA’s National Technical Conference drives execution by giving attendees tools they can use for continuous improvement.

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